FAQ

1. Payment options and shipping information

PAYMENT OPTIONS

When you reach the checkout, you have the possibility to pay by bank card (via Paypal) or by bank transfer to our RAET 3D account.

- If you choose Paypal, you will be redirected to the Paypal site after you have completed your order. There you can pay with VISA/Mastercard safely.

- If you choose bank transfer, you will receive an email straight away with the account details to pay to.

Note! We will start production of products (in case of 3D printed items) and prepare your items to send by Posten once payment is received.

SHIPPING OPTIONS

Your product will be sent in a padded envelope. We use NorgesPakke (70 NOK) for orders up to 5kg, which takes between 1-5 days for delivery, and includes a tracking number and insurance up to 10,000 NOK.   

When purchasing shims and to keep costs low for the consumer, you also have the option to choose a digital stamp (Digital Frimerke) which costs 21 NOK. This however does not include any tracking options nor insurance in case of loss or damage. 

2. VAT?

For the time being, RAET 3D does not meet the threshold requirements as a business to charge VAT. For this reason, it is not included on invoices.   

3. Production times and caring for your RAET 3D products

RAET 3D hooks and shims are produced on demand, and normally take between 1-2 days to make. A custom sized hook will take 2-3 days to make. 

The material used for the hooks (and ARTNESS lines) is PLA. PLA will start to deform above 55°C, so we do not recommend you clean these products in very hot water or in the dishwasher.